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Tech Support

Levels Of Support - Standard, Premium and Elite

Program Features

Standard

Premium

Elite

Technical Support and Services

Business Hours Technical Support (normal local business hours)

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Global Customer Support Website Access

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Customer FIRST Benefits App

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Online Training Webinars

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En route response commitment for Billable Onsite Corrective Assistance

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Discount on Technical Support Consulting Services

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Level 2 Direct/Advanced Technical Support

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Emergency 24 Hour Technical Support (24/7/365)

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Support Usage and Summary Reports

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Contract Management/Performance reviews per year

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Software Maintenance and Utilities

Software maintenance releases, service packs, patches, updates and hotfixes

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Software Version Upgrades and Revisions

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Discount on Test and Offline Development System Licences

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Software License Replacement

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Additional Benefits: Minimum Contract Spend Required

Included Wonderware Training (Classroom, Recorded or Virtual Instructor-led)

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Block of Technical Support Consulting Services included

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Complimentary Invitations to Schneider Electric Customer Events

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Dedicated Customer Portal

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Technical Account Management Team

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Annual Lifecycle Assessment and Upgrade Planning Roadmap

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Planning and Technical Advisement

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Cyber Security Readiness Workshop

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Software Maintenance and Enhancements

Software Upgrades and Updates

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Patches, Service Packs

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Hot Fixes

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Optional Services

Flexible Funding for Services

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Upgrade and Migration Planning

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Customer FIRST for Solutions

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Software Asset Manager

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Customer FIRST Cyber Security Maintenance Program

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Customer FIRST Cyber Security Assessment

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Technical Account Management Team

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Resident Engineer

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Implementation Consultant

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Application Clone (remote, hosted)

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3rd-Party Software Support

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Levels Of Support - Standard, Premium and Elite

Program Features

Technical Support and Services

Customer FIRST Benefits App

Standard

Checked

Premium

Checked

Elite

Checked

Online Training Webinars

Standard

Checked

Premium

Checked

Elite

Checked

Support Usage and Summary Reports

Standard

Premium

Checked

Elite

Checked

Software Maintenance and Utilities

Software License Replacement

Standard

Premium

Elite

Checked

Additional Benefits: Minimum Contract Spend Required

Dedicated Customer Portal

Standard

Premium

Checked

Elite

Checked

Technical Account Management Team

Standard

Premium

Checked

Elite

Checked

Software Maintenance and Enhancements

Software Upgrades and Updates

Standard

Checked

Premium

Checked

Elite

Checked

Patches, Service Packs

Standard

Checked

Premium

Elite

Hot Fixes

Standard

Checked

Premium

Elite

Optional Services

Flexible Funding for Services

Standard

Checked

Premium

Checked

Elite

Checked

Upgrade and Migration Planning

Standard

Checked

Premium

Checked

Elite

Checked

Customer FIRST for Solutions

Standard

Checked

Premium

Checked

Elite

Checked

Software Asset Manager

Standard

Checked

Premium

Checked

Elite

Checked

Technical Account Management Team

Standard

Premium

Checked

Elite

Checked

Resident Engineer

Standard

Premium

Checked

Elite

Checked

Implementation Consultant

Standard

Premium

Checked

Elite

Checked

3rd-Party Software Support

Standard

Premium

Checked

Elite

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